Disappointed
Submitted by whirlpool partner losing confidence -
4/19/2017
I purchased this dw (or the prior model) 2 years ago as I was interested in a sleek panel integrated (white) kitchen. The interior design is great and it is super quiet. However, as far as getting my sleek panel look, this DW was a bomb. I Had read in reviews that the black plate on the bottom was a distraction, so purchased a white panel to swap out, but due to the side venting design, the dishwasher can not be placed so that the panel is flush to the rest of the cabinets (see photo). Add to that the black vents which make the look even less concealed. I don't understand how other pictures in this review section and on line show the panel to be perfectly flush, since it can not vent that way. (to that end, I don't know why whirlpool did not design it to vent thru the bottom kickplate area?) To add insult to injury, the dishwasher pump developed a slow leak that was not detectable when running, but after 6 months of usage ultimately buckled my wood laminate floor. Whirlpool covered the pump replacement under warrantee, but refused to cover the damage to the floor, because I had pulled up the warped floor before I contacted whirlpool and they said they would not cover without inspecting the damage. They suggested I file a claim with my insurance company instead! I've been a whirlpool/kitchenaid fan for years, but of the last 4 appliances I purchased - all top of the line (convection stove, counterdepth French refrigerator and now this dishwasher) each of them had defects in performance within the first year (the stove from the first day). Customer service help is spotty at best. Wish I had saved my money on this design and settled for a white appliance from day one. the look would have been better, my floor would still be in tact and I would have saved at least $1000. Sorry whirlpool/kitchenaid...you need to do better. (PS, in terms of functionality, my elderly mother found this DW way to confusing to manage- as it resets if not closed in 5 seconds
No, I do not recommend this product
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